Questions, answered.

We recommend starting with a consultation. Our clinicians will review your health history, goals, and current status, then recommend a package or a custom plan tailored to you.

No referral is needed. OutRecover is a wellness facility, and most of our services are available without a physician referral. Some clients coordinate with their doctors for post-surgical recovery plans, and we welcome that collaboration.

Session lengths vary by modality, from 9 minutes (CAROL AI Bike) to 90 minutes (HBOT). Your clinician will help you plan sessions that fit your schedule and get the most from each visit.

Comfortable athletic wear works for most modalities. For HBOT, we provide approved garments. For the cold plunge, bring a swimsuit or compression shorts. Towels and basic amenities are provided.

A package bundles the services people use together into one plan with a set number of visits. Each package is built around what a person is recovering from or preparing for, such as surgery, an injury or training. The package page lists exactly what is included and the current price.

A package puts the services in a planned order with set timing, so you do not have to work out the combination yourself. Single sessions are always available too, with no package needed. Packages are priced below the same sessions bought one at a time.

We offer 20 packages, grouped by need: surgery prep and recovery, swelling and circulation, back and joints, athletic recovery, nerve health, injury and pain, and IV wellness. Search by injury, surgery or goal on the packages page.

Yes, with guidance. Our team can help you build a custom plan that draws from more than one package if your needs overlap.

Yes. All modalities we offer have established safety profiles. Each therapy comes with specific contraindications that our intake process screens for. We conduct thorough assessments before recommending any package.

Many of our clients have health conditions that are precisely why they're here. However, some conditions are contraindicated for specific modalities (e.g., untreated pneumothorax for HBOT, pacemakers for PEMF). We review this during intake and work with your care team when needed.

Yes. All sessions are overseen by trained staff. Certain modalities (HBOT, adaptive contrast oxygen training, CAROL) are directly monitored. We're present for your entire visit.

Monthly sessions can be applied to any modality in our facility. Your clinician helps you plan how to allocate them across your visits.

Yes. Memberships are month-to-month with 30 days notice for cancellation. We don't believe in locking clients into contracts. People stay because they want to.

OutRecover is a wellness facility and services are not currently covered by insurance. Some clients with HSA or FSA accounts may be able to use those funds. Please check with your plan administrator.

Membership covers your included sessions and benefits. Add-on sessions, IV infusions (when available), and retail products are billed separately with member discounts applied.

Your membership includes a set number of Core Services per month (Bronze: 8, Silver: 16, Gold: 24, Platinum: unlimited). Core Services include Red Light Therapy, PEMF Therapy, Compression Therapy, Sauna, Dry Cold Plunge, H-Wave, AI Bike, and Hydrogen Inhalation. Premium services (HBOT, Lymphatic Compression, etc.) are available at your member discount rate, or included with Platinum.

No. Covered Services, visits, and other benefits not used during a membership month are forfeited and do not roll over to any subsequent month.

Yes. You may cancel at any time with 30 days' advance written notice. Your membership remains active during the notice period and all fees continue through the termination date.

Membership Fees are non-refundable except as required by applicable law. If OutRecover permanently ceases offering services, prepaid fees will be refunded for full membership months after cessation.

Yes. Upon approval, your current membership terminates and unused services are prorated as a non-refundable account credit toward the new tier. A new billing cycle begins on the change date.

No. This membership is not a contract of insurance and is not regulated by insurance laws. OutRecover does not submit claims to any insurance company on your behalf.

Membership Fees may not constitute eligible medical expenses for HSA/FSA reimbursement. Eligibility depends on your specific plan. Consult your tax or benefits advisor.

Cancel or reschedule at least 24 hours before your appointment. Late cancellations and no-shows result in forfeiture of that service credit.

No. OutRecover makes no representations, warranties, or guarantees regarding outcomes, results, or efficacy of any services. Individual results may vary.

If you are dissatisfied with a service within the first 7 days of your initial membership term, OutRecover may reschedule, apply a service credit, or in exceptional cases permit early termination. This applies only to the initial term.